How can we help?

Report a tool issue, suggest a feature or contact us about privacy and website questions.

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Email support

For the fastest response, send us an email with the tool name, the page URL and a short description of the issue.

Email address support@prepmocker.com

Tell us which file type you used, what button you clicked and the error message you saw.

Mention whether the output file was created, whether the download started and which browser you used.

For questions about temporary files, cookies or advertising services, review our Privacy Policy first.

Describe the task you want to complete and how you think the tool should work.

Refresh the page and try the tool once again.
Use a small, valid sample file for testing.
Check that your browser is updated.
Do not email passwords, confidential documents or sensitive personal information.
Include a screenshot only after removing private information from it.

For information about file processing, browser-based tools, cookies, advertising and third-party services, please read the Privacy Policy.

You can also review our Terms of Use and Disclaimer before using the website.

How do I report a broken tool?

Email us with the tool name, page URL, browser/device information and the exact error message.

Can I send a feature request?

Yes. Explain the task you want the website to support and describe the workflow you would find useful.

Should I send my private document for testing?

No. Do not send confidential or sensitive files. Use a safe sample file and remove private information from screenshots.

How long will a support reply take?

Response time may vary depending on the type of request and the information provided. We review messages as soon as reasonably possible.